# Attachments not visible in the CloudFiles widget despite having an active license

If you cannot see the file or folder attachments linked to the CloudFiles widget despite having an active license, try the following steps.

> Kind: Troubleshooting · Updated: Jul 31, 2026

If you cannot see the file or folder attachments linked to the CloudFiles App Card or widget despite having an active license, try the following steps.

![HubSpot record Overview tab showing the CloudFiles App Card with no folder or file attached yet, and the CloudFiles panel in the right sidebar](https://media.help.cloudfiles.io/faq-ts-attachments-hs/01.png)

## Refresh Your Cloud Storage Connection

- Go to the CloudFiles For HubSpot App.
- Click on the Libraries tab from the left-hand side.
- From the drop-down, select the storage library you are using.
- Log out and log back in.
- Refresh your HubSpot record and now you should be able to see the attachments.

Follow the steps shown in the GIF below for a better understanding.

![Refreshing the cloud storage connection: opening Libraries in the CloudFiles for HubSpot app, selecting the storage library, and logging out and back in](https://media.help.cloudfiles.io/faq-ts-attachments-hs/02.gif)

## Reconnect your HubSpot and Cloud Storage Integration

If the issue persists, follow these steps:

- Open the CloudFiles for HubSpot app.
- Go to the Document Management tab, then click Integrations in the left sidebar.
- In the Integration User section, disconnect and reconnect your cloud storage platform.
- Now, click Settings (top right corner), then select Account.
- Under HubSpot Integration, reconnect your HubSpot account.

Follow the steps shown in the GIF below for a better understanding.

![Reconnecting HubSpot and the cloud storage integration in the CloudFiles for HubSpot app: the Integrations tab, Integration User section, and the Account page's HubSpot Integration reconnect action](https://media.help.cloudfiles.io/faq-ts-attachments-hs/03.gif)

If the issue still persists, please email us at support@cloudfiles.io.