Customer Has Already purchased CloudFiles

introduction if a customer has already subscribed to cloudfiles before using your referral link, automatic attribution cannot be completed through the partner portal in such cases, you need to get in touch with the cloudfiles team the team can then suggest the correct steps to attribute the purchase the process will be as follows customer needs to cancel the subscription cloudfiles team then cancels the subscription immediately customer needs to re subscribe after the cloudfiles team has processed the cancellation from their side note simply cancelling the subscription and then re subscribing does not associate the subscription properly this is because, in the cloudfiles app, cancellation does not take affect immeidately the app waits for the next billing cycle to process the subscription thus, if you want to attribute the subscription correctly without the cloudfiles team getting involved, you need to have the customer cancel the subscription, wait till the next billing cycle for the cancellation to process, and then re subscribe