# Error "Something went wrong" when clicking the Add button in the CloudFiles dialog box

Troubleshooting steps for the "Something went wrong" error when clicking Add in the CloudFiles widget on a HubSpot record.

> Kind: Troubleshooting · Updated: Jun 4, 2026

## Issue:

If you see a "Something went wrong" message after clicking the Add button in the CloudFiles widget on any HubSpot record, try the following steps.

![](https://media.help.cloudfiles.io/faq-ts-something-wrong-hs/01.png)

### Reconnect Your HubSpot and Cloud Storage Integration

- Go to the CloudFiles Webapp.
- Click on Settings (top right corner).
- Select the Integrations tab on the left-hand side.
- Under CRM, disconnect and reconnect HubSpot.
- Under Cloud Library, select your storage platform.
- Disconnect and reconnect your cloud storage platform.

Follow the steps shown in the GIF below for a better understanding.

![](https://media.help.cloudfiles.io/faq-ts-something-wrong-hs/02.gif)

### Refresh Cloud Library Visibility

If the issue persists, follow these steps:

- In the error dialogue box, click the dropdown in the top-right corner that says "CloudFiles" and go to Library Settings.
- In Settings, find your storage platform and click the eye icon next to it.
- Select Hide.
- Close the window and refresh the page.
- Repeat Step 1, then similar to Step 2, click the eye icon again to unhide the storage library.

Follow the steps shown in the GIF below for a better understanding.

![](https://media.help.cloudfiles.io/faq-ts-something-wrong-hs/03.gif)

This should resolve the issue. If you still face problems, please email us at support@cloudfiles.io.