When encountering problems with workflows in HubSpot, debugging involves identifying and resolving the underlying issues. This article provides three steps to help you identify and address any workflow issues in HubSpot, with our assistance.

Navigate to "Workflows" and select the specific workflow and click "Edit actions".

From the top right corner, access Enroll > View Enrollments to see affected records. Within the list, hover on a record that is showing an issue and click on the "Enrollment details" button to view the execution history of actions.

Errors will be marked with red dots and labelled as "Error". Scroll down to the first action that is showing an error and expand the logs. Click on the error, copy the Error log/Server response, and send it to us for debugging assistance. NOTE: Please note that the error logs follow a reverse chronological order, with the error logs of the earliest workflow actions appearing at the bottom and the error logs of the latest workflow actions appearing at the top in the Workflow history section. For debugging, always send the earliest failing error logs to us.

Send us these logs. With these, we will be quickly able to figure out the issue.