Navigate to "Workflows" and select the specific workflow and click "Edit actions".

Check for Errors in the Workflow

From the top right corner, access Enroll > View Enrollments to see affected records. Within the list, hover on a record that is showing an issue and click on the "Enrollment details" button to view the execution history of actions.

Review and Report Errors

Errors will be marked with red dots and labelled as "Error". Scroll down to the first action that is showing an error and expand the logs. Click on the error, copy the Error log/Server response, and send it to us for debugging assistance.

NotePlease note that the error logs follow a reverse chronological order, with the error logs of the earliest workflow actions appearing at the bottom and the error logs of the latest workflow actions appearing at the top in the Workflow history section. For debugging, always send the earliest failing error logs to us.

Send us these logs. With these, we will be quickly able to figure out the issue.