Internal Record Widget

internal record widget is designed for managing documents within internal record pages in salesforce it provides internal teams with direct access to files linked to specific records, streamlining the process of organizing, viewing, and updating documents without leaving the record page it supports efficient document workflows, ensuring that all related files are easily accessible and securely managed within the salesforce interface widget configuration once you select the internal record widget type, you'll be guided to further settings to customize the widget according to your requirements the image below shows how this setting looks like key configuration fields widget config name assign a unique name to identify this widget configuration easily widget config description provide details about the specific application or purpose of this widget widget title enter the title text that will be displayed within the widget configurations includes features like create folder, file upload, folder upload, delete folder, delete files, create sharing link, open in app/library and list inaccessible resources which can be enabled or disabled based on your needs widget columns configure the columns to display in the widget allows users to configure the data fields (e g , name, created by, created on, modified on) displayed in the widget click "add columns" to customize the view mandatory widget columns define required columns that must be filled when uploading a file preview in salesforce – opens the file preview within salesforce open within library in a new tab – opens the document in a separate tab within the document library none – disables file click actions, requiring users to manually download files file click behavior this setting determines what happens when a user clicks on a file within the widget users can choose from the following options preview in salesforce – opens the file preview within salesforce open within library in a new tab – opens the document in a separate tab within the document library none – disables file click actions, requiring users to manually download files widget base path sets the default document location, ensuring organized content and restricted access file upload restriction limits the allowed file types for internal users list view controls controls how long text is displayed in the list view clip truncates long text wrap displays text across multiple lines to read about these configuration fields in detail and understand how to implement them within your organization, please refer to the internal record widget guide core features of internal record widget following are the core features of internal record widget and its configurations steps 1 create folder this configuration allows internal cloud users to create folders directly in the external folder attached to the salesforce record follow the steps mentioned below open cloudfiles widget – navigate to the widget in your record click "new folder" – locate and select the new folder button enter folder name – type the folder name in the popup confirm – click save/create to add the folder refer to the gif below for a visual understanding 2 file and folder upload this configuration allows internal cloud users to upload files and folder to the connected external storage there are two seperate toggles for file and folder upload to ensure that if cloudfiles user does not want to allow folder upload to the internal widget, they can do so the folder upload toggle is provided for the user to enable/disbale upload of a folder to the widget based on use case however, when file upload is disabled in the widget configuration, the user can not see the upload file button at all so they can not upload folder as well even if the folder upload is toggled on, hence, it could be seen as a sub setting to allow/not allow folder upload on top of the file upload setting the folder upload toggle is on and hence the dropdown beside upload file will be visible and users can upload folder to the widget, by default uploading a file in the widget follow the steps listed below to upload a file go to the widget open the cloudfiles widget under the relevant account, opportunity, or record click "upload files" locate the upload files button at the top click it to open the file selection window select a file choose the file(s) from your system and confirm confirmation the selected file(s) will be uploaded and listed in the widget a maximum of 100 items/files can be uploaded at a time through the upload feature refer to the gif below for a visual understanding uploading a folder in the widget you can upload entire folders for better file organization by following these steps go to the widget open the cloudfiles widget under the relevant account, opportunity, or record click "upload files" click the dropdown arrow next to upload files select folder choose folder from the dropdown menu choose a folder select the folder from your system and confirm confirmation the folder and its contents will be uploaded and listed in the widget a maximum of 100 items/files can be uploaded at a time through the upload feature refer to the gif below for a visual understanding how to use drag and drop for folder upload? the widget supports a drag and drop feature, making it easy to upload entire folders directly from your system follow these simple steps to use this feature navigate to the widget navigate to the cloudfiles widget under the relevant record (account, opportunity, or other record) locate your folder open your system’s file explorer (windows) or finder (mac) and locate the folder you want to upload drag the folder to the upload area click and hold the folder drag it into the widget’s file section where the existing files and folders are displayed drop the folder to initiate upload once you see the upload area highlight, release the folder the system will automatically start uploading all the contents within the folder refer to the gif below for a visual understanding 3 create sharing link this configuration allows users to create cloudfiles sharing link link settings the link settings page allows you to configure various sharing options for a file link here's a breakdown of the settings 1 status online the link is active and accessible url the file can be accessed using the provided link copy link button allows easy copying of the link to share with others allow file download users who access the link can download the file 2 expiry on (date & time fields) allows setting an expiration date and time for the link once expired, the link will no longer be accessible after (views field) sets a limit on the number of times the link can be accessed if this limit is reached, the link expires if both date/time and view count limits are set, whichever occurs first will cause the link to expire 3 security password protected if enabled, users must enter a password to access the file requires email for viewing if enabled, users must provide an email before they can access the file refer to the gif below for a visual understanding file analytics dashboard overview the file analytics dashboard provides detailed insights into how your shared files are being accessed and engaged with below is a breakdown of the key components 1 file details this section provides general information about the shared file file name displays the name and format of the file created by shows the name of the user who uploaded the file created at indicates the date when the file was uploaded total views the total number of times the file has been accessed status displays whether the file is currently live (accessible) or expired available actions edit link settings modify sharing permissions, expiration rules, and security settings export analytics download engagement data for reporting purposes preview open and review the file 2 file engagement metrics this section provides insights into how the file is being interacted with total time spent the total duration for which the file has been viewed downloads the number of times the file has been downloaded unique views the count of distinct viewers who accessed the file total views the total number of times the file has been opened, including multiple views by the same person engagement graph a visual representation of the total viewing duration 3 viewer details this section tracks location based access and engagement data parameter description views displays the geographic location from which the file was accessed email shows the email address of the viewer (if email tracking is enabled) time spent indicates the duration the file was viewed sessions tracks the number of times the file was opened last viewed on displays the last date when the file was accessed refer to the gif below for a visual understanding 4 open in app/library this configurtion allows user to enable/disable button to open file/folder in app or respective library in the internal record widget the open in app/library button is visible by default in the internal record widget the image below shows how internal record widget looks when the open in app/library toggle in the widget configuration is on 5 delete file this configuration allows internal cloud users to delete files from connected external storage follow the steps mentioned below locate the file – open the cloudfiles widget under the relevant record and locate the file open options – click the dropdown button next to the file select "delete" – choose delete and confirm the action note this permanently deletes the file refer to the gif below for a visual understanding 6 delete folder this configuration allows internal cloud users to delete folders from connected external storage follow the steps mentioned below locate the folder – open the cloudfiles widget under the relevant record and locate the folder open options – click the dropdown button next to the folder select "delete" – choose delete and confirm the action note this permanently removes the folder and its contents refer to the gif below for a visual understanding 7 open in folder this configuration allows internal cloud users to directly jump to the actual file location when searching for a file follow the steps mentioned below locate the file – open the cloudfiles widget under the relevant record and locate the file by typing its name in the search bar open options – click the dropdown button next to the folder select "open in folder" – choose open in folder