I cannot see any SharePoint Sites in the Content Library
If you're unable to see any SharePoint sites in the Content Library as shown in the below image, there might be a few reasons for this issue. This article lists down 4 ways by which you can solve this issue.
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Let us look into these options -
Go to SharePoint and follow the site. Come back to Salesforce and use the followed sites from the dropdown. Followed sites usually work better than All Sites APIs provided by SharePoint.
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Make sure you are logged in CloudFiles with the correct SharePoint login. Consider opening Salesforce in incognito mode, then navigate to CloudFiles > Content Library > Log out from SharePoint and log back in. This ensures that you are logged in with the correct SharePoint user.
Additionally, you can try opening sharepoint in a new tab and ensure that you are logged in with the correct sharepoint user. Sometimes O365 user gets logged in instead of the correct sharepoint user which might create issues.
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Sometimes creating a folder from SharePoint and explicitly adding share permissions for the desired user will solve the issue. Make sure you have at least 1 folder inside of the site and try adding share permissions explicitly for your user in to it.
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Make sure you have access to the folders / sites in SharePoint. Open the SharePoint App and make sure you are seeing Sharepoint folders & site there.
In case the problem persists, please chat with us or write to us. We will get back to you as soon as possible.
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