CloudFiles Implementation Support
CloudFiles team is always available to help you with the implemetation. Folloiwng is a list of all the implementation options available to you -
- Do it yourself - We've an extensive documentation on our support portal. It includes documetation on installation, setting up atuomations & data migration(Adapting your existing Salesforce data & files to work with CloudFiles). You can follow the aticles on the portal to setup everything by yourself. Except installation, the automations & data migration are advanced topics and would require familiarity with Salesforce flow builder
- Book a call with us - You can book a 45 mins session with us using the link meet.cldfs.io. On this call, you would be sharing your screen and one of our solution engineers will work with you to set everything up. Based on the complexity of your use case, we might need more than 1 such session. There is no additional cost for this support option. It is provided free of cost on all paid plans.
- Provide us access to your Salesforce account - This is generally the quicket option, and the easiet for you. You can provide CloudFiles team a temporary access to your Salesforce sandbox or production account, along with your use case. Our team sets up everything for you. There is no additional cost for this support option. It is provided free of cost on all paid plans. We take user privacy and compliances very seriously. When you provide us the access to your Salesforce account, we do not interact with your data. Our access is governed by various policies and compliance. You can learn more about it on our trust center - trust.cloudfiles.io Please follow the article How to give CloudFiles Support the access to your Salesforce account to provide us the access.