FAQs
This page is dedicated to addressing frequently asked questions (FAQs) about CloudFiles.
I cannot see any SharePoint sites in Content Library Tab - If you're unable to see any SharePoint sites in the Content Library tab of Salesforce, there might a few SharePoint configuration reasons to it. Follow the steps outlined in this article to resolve this issue.
How to access CloudFiles Admin Dashboard from Salesforce - Learn how to access the CloudFiles Admin Dashboard directly from Salesforce. Accessing the Admin Dashboard is essential for managing your CloudFiles settings & configurations within your Salesforce environment.
How to purchase licenses - In this article, we have covered how you can purchase different types of CloudFiles licenses.
What is an Automation Action - In this article we have covered about automation actions provided by CloudFiles. CloudFiles provides multiple actions in Salesforce flows to interact with your external storage like creating a folder, updating permissions, copying files form Salesforce to external storage etc.
How to reset the Salesforce <> CloudFiles Connection - Sometimes you may want to reset the connection between Salesforce & CloudFiles. Learn about when and how to do it.
Why are various third party accesses asked during installation - Learn about the reaons for these accesses requested by third parties.
How to install CloudFiles in Salesforce Professional Edition - In this article, we have covered about the installation process. You don't have to buy the API add-on too!
How are Cloud Drive permissions handled by the CloudFiles - CloudFiles has been designed in a way that it inherently respects the cloud drive permissions (e.g. SharePoint folder permissions set by an admin). In this article we talk about the mirror drive architecture and how it works with Salesforce to respect the storage permissions.
Failed flow is executing multiple times - Sometime you might see multiple error notifications for the failed flows. It would even execute all CloudFiles related actions each time. Learn more about it in this article.
SharePoint Permissions - In this article, we have covered about sharepoint permissions, what accesses does CloudFiles need in SharePoint, how to restrict CloudFiles’ access to certain folders, ClouFile's privacy policy etc.