FAQs

How do Experience Cloud Licenses work?

CloudFiles fully supports Salesforce Experience Cloud. Based on your contract, you will be allocated a certain number of CloudFiles community licenses per month.

CloudFiles community license supports all Experience Cloud Types of Salesforce - Customer Communtiy, Customer Communtiy plus, Partner Relationsip Mamanegment, External Apps.

CloudFiles community licenses need not be assigned to individual community users. They're consumed on each unique login per month. For example, if a community user logs in once or multiple times in a month, they would consume only one CloudFiles community license.

If there are more unique logins in a month than the CloudFiles community licenses in your plan, the logins would still work. CloudFiles team will reach out to your billing contact for an upgrade if the logins are exceeded significantly and consistently.