FAQs

How to purchase licenses

In order to purchase a paid subscription of CloudFiles, please follow the steps below -

Business License

Login to Salesforce as Admin, and navigate to setup page. Setup page in located under CloudFiles app in Salesforce. From the setup page, locate "Manage Subscription", in the top right of this page

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Click on "Manage Subscription". This will take you to the billing portal. You can add the desired number of licenses here(subject to a minimum of 20 licenses), and use a card to make the payment. After the payment is made, licenses are immediately added to your account.

You can also switch the billing frequency, choosing either "Monthly" or "Yearly". Based on your billing frequency, your card will be automatically charged each billing cycle. You will get a notification 3 days in advance before the next charge. You can also download your receipts from this page. Receipts are also emailed to you automatically after each charge.

Enterprise License

Enterprise licenses are billed via an invoice. After receiving an approval from you, and a Purchase order(if required), CloudFiles will raise an invoice and send it to your billing contact. Our default payment terms are net 30, but it can be changed based on your accouting process.

After the payment is received, our team will add the licenses to your account.