What Happens If the referral link Is opened on one device but the purchase happens on another device?

introduction cloudfiles attribution tracking works based on the referral session created when a customer opens your referral link if the referral link is opened on one device, but the subscription purchase is completed on a different device, automatic attribution will not work correctly examples include opening the referral link on mobile, but purchasing from desktop clicking the referral link on one browser or device, but converting from another browser or device why this happens referral attribution relies on browser and session tracking when the customer switches devices or browsers during the process, the original referral session may not carry over to the final purchase flow as a result, the conversion may not automatically appear under your partner portal what you should do if this situation occurs, please reach out to the cloudfiles team and share customer company name customer contact email approximate conversion or purchase date brief context about the referral the cloudfiles team will review and verify the conversion internally payout processing for verified cross device or cross browser conversions attribution is handled manually eligible partner payouts are processed quarterly eligible partner payouts are processed quarterly best practice to ensure proper automatic attribution ask customers to complete the full signup and purchase flow on the same device and browser where the referral link was opened avoid switching users/ devices during the onboarding or subscription process