Common Errors & Troubleshooting

find step by step guides and solutions for common issues whether you’re experiencing errors, unexpected behavior, or need help configuring features, these articles walk you through proven fixes and recommended best practices to get you back on track quickly why is my failed flow running multiple times? when a flow fails in salesforce, it automatically retries several times over increasing intervals (15 min, 30 min, 1 hr, 2 hrs) this can trigger cloudfiles actions multiple times and generate repeated error notifications there is no setting to disable this behavior to reduce impact, test flows thoroughly before using them in production read more > why aren’t thumbnails showing in my lwc component? if thumbnails are not showing in your lightning web components, it’s usually because the required urls are not marked as trusted to fix this, add https // svc ms to salesforce trusted urls with the img src option enabled go to setup > security > trusted urls, create a new entry, and save this will allow thumbnail images to load correctly in your component read more > why are all my users seeing admin settings? the app was installed for all users instead of admins only, giving everyone access to admin settings uninstall and reinstall cloudfiles with “admins only” access, then assign roles using permission sets read more > why am i seeing a “you need cloudfiles license to access this widget” message? this happens when the user isn’t registered in cloudfiles or their license is inactive ask the user to click the widget to register, then activate their license under user management in the cloudfiles app read more > 403 error “paid plan is required to use salesforce workflows” – why is my flow failing? this error appears when your cloudfiles plan is inactive or your trial has expired salesforce workflows using cloudfiles actions require a valid subscription reactivate your plan or contact support to continue using automation features read more > 404 error "something went wrong" salesforce flows using cloudfiles actions might fail and produce the following generic error sometimes an apex error occurred cldfs cloudfilesexception {"statuscode" 404, "message" "something went wrong"} this usually indicates that the salesforce flow attempted to access a resource (such as a file or folder) that doesn’t exist or isn't accessible in the connected external storage read more > salesforce cloudfiles connection issues flow actions not triggering even though flow is configured correctly sometimes, salesforce flows that previously worked correctly with cloudfiles suddenly stop executing certain actions — such as copying files, processing documents, or triggering any other flow actions, even though everything appears to be configured correctly in these cases, events may be trgiggered, but follow up flow actions fail to run as expected these flows often continue to work correctly in one org (such as a dev or sandbox environment), but fail in another (production), without generating any visible errors in salesforce or cloudfiles read more > system calloutexception you have uncommitted work pending please commit or rollback before calling out salesforce enforces a restriction where external api callouts cannot occur after uncommitted database operations within the same transaction if a cloudfiles action (like folder creation or document generation) is placed after a dml step in a flow, salesforce will throw the error “system calloutexception you have uncommitted work pending ” this is a platform limitation, not a cloudfiles specific issue read more >