Common Errors & Troubleshooting

find step by step guides and solutions for common issues whether you’re experiencing errors, unexpected behavior, or need help configuring features, these articles walk you through proven fixes and recommended best practices to get you back on track quickly why is my flow failing with a 403 error “paid plan is required to use salesforce workflows”? this error appears when your cloudfiles plan is inactive or your trial has expired salesforce workflows using cloudfiles actions require a valid subscription reactivate your plan or contact support to continue using automation features https //help cloudfiles io/salesforce/403 error paid plan is required to use salesforce workflows why is my flow failing why am i seeing a 404 error with the message “something went wrong”? salesforce flows using cloudfiles actions might fail and produce the following generic error sometimes an apex error occurred cldfs cloudfilesexception {"statuscode" 404, "message" "something went wrong"} this usually indicates that the salesforce flow attempted to access a resource (such as a file or folder) that doesn’t exist or isn't accessible in the connected external storage https //help cloudfiles io/salesforce/404 error something went wrong why is an admin approval required when connecting to sharepoint? some users may encounter an “admin approval required” prompt when accessing sharepoint through the cloudfiles widget in salesforce this occurs when microsoft permissions for the cloudfiles app have not been granted by a microsoft administrator and is unrelated to salesforce permissions, cloudfiles roles, or license status https //help cloudfiles io/salesforce/admin approval required error when connecting to sharepoint why am i seeing a “you need cloudfiles license to access this widget” message? this happens when the user isn’t registered in cloudfiles or their license is inactive ask the user to click the widget to register, then activate their license under user management in the cloudfiles app https //help cloudfiles io/salesforce/why am i seeing a you need cloudfiles license to access this widget message why is my ‘create folder’ flow action failing and how do i fix it? when running a flow with the create folder action, you may run into different errors caused by permissions, configuration issues, or incorrect input parameters this article outlines the most common problems, explains why they occur, and provides clear steps to troubleshoot and fix them https //help cloudfiles io/salesforce/common issues in create folder flow action and how to resolve them why do i get context user license failure in salesforce automation? cloudfiles users may encounter automation failures when salesforce flows, process builders, or other automation attempt to run cloudfiles actions the error “context user doesn’t have a product license” occurs when the user triggering the automation does not have the required cloudfiles product license, causing the process to fail and triggering an error notification to admins https //help cloudfiles io/salesforce/context user license failure in salesforce automation why do i get "email not verified” error when connecting salesforce to cloudfiles this error may appear when connecting cloudfiles with salesforce, particularly in sandbox environments, if the salesforce user’s email is not verified cloudfiles enforces email verification as a security measure, which can prevent the connection from being established until the user’s email is confirmed https //help cloudfiles io/salesforce/email not verified error when connecting salesforce to cloudfiles why do my file uploads in experience cloud fail? users uploading files through salesforce experience cloud to sharepoint may encounter errors such as “upload failed” or generic “something went wrong” messages these issues usually occur when the experience cloud user lacks the required sharepoint permissions or when there are configuration problems with the cloudfiles integration https //help cloudfiles io/salesforce/experience cloud file upload failure why is my failed flow running multiple times? when a flow fails in salesforce, it automatically retries several times over increasing intervals (15 min, 30 min, 1 hr, 2 hrs) this can trigger cloudfiles actions multiple times and generate repeated error notifications there is no setting to disable this behavior to reduce impact, test flows thoroughly before using them in production https //help cloudfiles io/salesforce/failed flow is executing multiple times why do i get "invalid refresh token” error in flows? this error occurs when a cloudfiles action in a salesforce flow fails because the authentication token for the connected storage provider has expired or become invalid as a result, cloudfiles cannot access the storage service, causing the flow to fail https //help cloudfiles io/salesforce/invalid refresh token error in flow why are my salesforce cloudfiles flow actions not triggering even though the flow is configured correctly? sometimes, salesforce flows that previously worked correctly with cloudfiles suddenly stop executing certain actions — such as copying files, processing documents, or triggering any other flow actions, even though everything appears to be configured correctly in these cases, events may be trgiggered, but follow up flow actions fail to run as expected these flows often continue to work correctly in one org (such as a dev or sandbox environment), but fail in another (production), without generating any visible errors in salesforce or cloudfiles https //help cloudfiles io/salesforce/salesforce cloudfiles connection issues flow actions not triggering even though flow is configured correctly why am i seeing “system calloutexception you have uncommitted work pending please commit or rollback before calling out” error? salesforce enforces a restriction where external api callouts cannot occur after uncommitted database operations within the same transaction if a cloudfiles action (like folder creation or document generation) is placed after a dml step in a flow, salesforce will throw the error “system calloutexception you have uncommitted work pending ” this is a platform limitation, not a cloudfiles specific issue https //help cloudfiles io/salesforce/systemcalloutexception you have uncommitted work pending please commit or rollback before calling out why aren’t thumbnails showing in my lwc component? if thumbnails are not showing in your lightning web components, it’s usually because the required urls are not marked as trusted to fix this, add https // svc ms to salesforce trusted urls with the img src option enabled go to setup > security > trusted urls, create a new entry, and save this will allow thumbnail images to load correctly in your component https //help cloudfiles io/salesforce/thumbnails not working in lwc why are all my users seeing admin settings? the app was installed for all users instead of admins only, giving everyone access to admin settings uninstall and reinstall cloudfiles with “admins only” access, then assign roles using permission sets https //help cloudfiles io/salesforce/why are all my users seeing admin settings