Issue Overview:

In some cases, when working with the CloudFiles widget inside a HubSpot record, you may encounter the following error message when attempting to use the “Add” button or the “Actions” dropdown menu:

“Whoops! We stumbled upon an error. Brace yourself until we sort out the error. You can also refresh the page or try again later.”

How to resolve this?

Please follow the steps below in order, testing after each step to see if the issue is resolved. If the problem is fixed at any step, you do not need to continue to the remaining steps.

1. Check and Enable Libraries in CloudFiles

  1. Log in to the CloudFiles WebApp. To navigate to the CloudFiles web app, follow the steps mentioned inHow to go to the CloudFiles App Dashboard?
  2. Go to Dashboard and then navigate to the Libraries tab.
  3. Ensure your storage library is enabled by clicking the gear button at the top left corner.
  4. Connect your desired storage platform (e.g., SharePoint, Google Drive, Dropbox).

If this step does not fix the issue, please try the alternative steps listed below.

2. Verify HubSpot Integration

  1. In the CloudFiles WebApp, navigate to Settings from the top right corner, then go to the Integrations sidebar on the left.
  2. Check whether HubSpot is connected.
  3. If connected, disconnect it and then reconnect it.

If this step does not fix the issue, please try the alternative steps listed below.

3. Reinstall the CloudFiles App in HubSpot

  1. Uninstall the CloudFiles app from your HubSpot account via the HubSpot Marketplace.
  2. Reinstall it from the HubSpot App Marketplace and reconnect your account.

If this step does not fix the issue, please try the alternative steps listed below.

4. Check Browser Console for Errors

  1. In the HubSpot record, right-click anywhere and choose Inspect.
  2. Go to the Console tab.
  3. Look for any "🚫" error messages.
  4. Try clicking the “Add” button in the CloudFiles widget and note any error messages that appear.

Capture a screenshot of the error messages and send it to our support team at support@cloudfiles.io or via chat. Providing these details will help us quickly identify the cause and resolve the issue.