Error: “You don't have access to CloudFiles actions in Workflows on your current plan”

issue overview if you see the following error while using cloudfiles actions inside hubspot workflows {"message" "you don't have access to cloudfiles actions in workflows on your current plan ","error" "forbidden","statuscode" 403} this article explains why it happens and how to resolve it why this error occurs? cloudfiles workflow actions (such as creating folders/attachments, copy/move/update resocures, etc through workflows) require a paid cloudfiles plan that includes automation features if your account is on a free plan , or is on a plan that does not include workflow automation , hubspot will block cloudfiles workflow actions and show this 403 “forbidden” error this can happen even if the actions worked previously, because your plan may not include the required permissions this error appears only when using cloudfiles workflow actions inside hubspot these include actions that upload files to cloudfiles or sharepoint, delete files, create cloudfiles links, or attach cloudfiles files to hubspot records since these actions rely on automation access, they require a cloudfiles plan that supports workflow automation if the account is on a plan without automation support, hubspot will block these actions and show the 403 error how to fix the issue? 1\ check your current cloudfiles plan you can verify your subscription from cloudfiles for hubspot app → settings → subscriptions if the plan shows free or trail or does not mention the plan that supports automations, that’s the reason for the error 2\ upgrade to a supported plan to enable workflow actions, upgrade your subscription from cloudfiles app → settings → billing → manage billing in stripe or contact cloudfiles support to confirm the right plan for your needs 3\ retry the workflow step after upgrading refresh hubspot open your workflow again trigger the action the error should be resolved