Customer Has Already Installed CloudFiles

introduction if a customer has already installed cloudfiles but has not yet started a paid subscription, the purchase can still be attributed to a partner account this ensures the converted revenue is tracked correctly for commission payouts what you should do before the customer proceeds with purchasing a paid plan share your referral link with the customer ask the customer to open the referral link(tracking cookies will be added to user browser) and continue the purchase flow from there once the purchase is completed within 30 days of referral link click, cloudfiles can capture and attribute the conversion to your partner account why this is important cloudfiles uses the referral link cookies(30 days attribution) to identify and attribute partner driven conversions if the customer upgrades without using the referral link, the conversion may not be automatically associated with your partner account best practice always ask customers to use your referral link before starting a trial, installation or subscription purchase process