1. New subscription - These are reflected instantly. As soon as a new customer subscribes to the CloudFiles app, your earnings and conversions would be updated in your partner portal.
  2. Upgrade - If an existing subscription associated to your referral is upgraded (adding new seats, purchasing new products, buying add-ons etc...), the commissions in the portal might take sometime to reflect. This is because Stripe takes some time to process the changes and charge the customer. As soon as Stripe charges the customer for the upgrades, the commissions would be reflected in the portal as well.
  3. Downgrade & Cancellation - Downgrades & cancellations take effect only at the end of the billing cycle. Thus any downgrade or cancellation in the current billing cycle shows up as a reduction in monthly commissions in the next billing cycle.

If your customers are reporting subscriptions for which you are not seeing corresponding earnings, write to us at support@cloudfiles.io