I am unable to reconnect the Integration User
In some cases, administrators may see a “Connection Expired” warning for the SharePoint integration and be unable to reconnect the integration user. When attempting to reconnect, the Microsoft authentication popup may fail to open or close immediately, leaving the integration disconnected and causing related automation actions to fail.
I cannot see any SharePoint sites in Content Library Tab
If you can’t see any SharePoint sites in the Content Library tab, it may be because you haven’t followed the site in SharePoint, you’re logged in with the wrong account, you don’t have the right permissions, or you lack access to folders or sites. Following the site, confirming your SharePoint login, adding explicit share permissions, and checking your access usually resolve this issue.
SharePoint Permissions in CloudFiles
CloudFiles requires permissions in SharePoint to connect with Salesforce, including reading and managing files, maintaining access for automations, reading user profiles for single sign-on, and creating teams if needed. These permissions only apply to data the signed-in user can access. Admin consent may be required based on your security settings. You can limit access by using an integration user with restricted permissions. CloudFiles does not store documents on its servers and complies with GDPR, SOC2, and ISO standards.
Why do I see more sites in Salesforce which I generally don't see in SharePoint?
When using CloudFiles in Salesforce, you may see more SharePoint sites than usual because the API shows all sites you have access to, including hidden ones. This doesn’t grant new permissions—it just lists everything you’re already allowed to see. To limit which sites appear, you can register only the specific sites you want displayed.