Experience Cloud file upload failure

what is the issue? cloudfiles users attempting to upload files through salesforce experience cloud to sharepoint might encounter upload failures with various error messages, including "upload failed error" generic "something went wrong" upload error messages without specific details these errors typically indicate that the experience cloud user lacks sufficient permissions to upload files to the connected sharepoint site or library, or there are configuration issues with the cloudfiles integration why does this happen? the upload failure errors in experience cloud can occur when cloudfiles cannot successfully upload files to sharepoint due to several reasons experience cloud user lacking required sharepoint permissions incorrect or broken cloudfiles library connection configuration this error doesn't indicate a bug in cloudfiles but rather a permissions or configuration issue between the experience cloud user, cloudfiles integration, and the target sharepoint location how to fix this issue? to resolve experience cloud upload failures and restore functionality 1\ verify experience cloud user sharepoint access have the affected user navigate directly to the target sharepoint site test if they can upload a file directly in sharepoint outside of cloudfiles if they cannot upload directly, this confirms a sharepoint permissions issue 2\ grant proper sharepoint permissions contact your sharepoint administrator to grant the user "contribute" or "edit" permissions on the target document library ensure the user's sharepoint account is properly linked to their experience cloud 3\ verify cloudfiles configuration navigate to cloudfiles app → document management → libraries confirm the sharepoint site is connected ensure the integration user has sufficient permissions to upload files to the target location once permissions are updated , have the experience cloud user retry the file upload through cloudfiles the upload should now complete successfully without errors