How tools are organized
Tools are grouped by CloudFiles product, and each product's tools follow that product's license. For an AI app, the person who signs in needs the license. For MCP credentials, your CloudFiles account needs the product. Tools that belong to no single product, such as get-connection, are listed under Miscellaneous Tools and are available on every connection. Each tool comes with a description, the information it takes and what it returns, which the agent reads to decide when and how to use it.
How a request runs
An agent can use several tools to complete one request, for example finding the right item first and then acting on it, and it can follow work that takes a few seconds to finish by checking its status. Results include links to files rather than the files themselves. Links open a file in the CloudFiles viewer or download it. They expire after a short time, so ask the agent for fresh links when you need them.
Approving actions
Some tools only read information. Others make changes, such as creating a file or sending something to people outside your company. CloudFiles marks each tool accordingly, and AI apps use this to decide when to ask you before running it. In Agentforce, Salesforce admins choose in Agentforce Registry which tools agents may use at all. When a tool cannot complete a request, it answers with a message that says why, and the agent passes it on.