Salesforce-CloudFiles connection Issues: Flow actions not triggering even though flow is configured correctly.

what is the issue? sometimes, salesforce flows that previously worked correctly with cloudfiles suddenly stop executing certain actions — such as copying files, processing documents, or triggering any other flow actions, even though everything appears to be configured correctly in these cases, events may be trgiggered, but follow up flow actions fail to run as expected these flows often continue to work correctly in one org (such as a dev or sandbox environment), but fail in another (production), without generating any visible errors in salesforce or cloudfiles why does this happen? cloudfiles requires an active and correctly configured salesforce connection to perform automations if the salesforce connection is incorrect, disconnected, from a different salesforce org (wrong org id), or if someone logs into the salesforce oauth connection screen using the wrong credentials, the workflows will not function as expected how to fix this issue? to resolve the issue, you’ll need to reconnect the correct salesforce connection user go to the cloudfiles app within your salesforce org navigate to settings tab > account in the salesforce connection section, click reconnect click connect and log in with the correct salesforce user account credentials for your current org once reconnected, re run the flow that was previously failing this ensures the cloudfiles flow actions are executed using the appropriate permissions and environment